Manager, Customer Services and Sales Operations

NVIDIA is a leader merging innovation and technology, with a legacy of groundbreaking work in computer graphics, PC gaming, and AI that transformed the industry. They are seeking a Customer Services and Sales Operations Manager to lead customer engagement efforts and improve operational efficiency, overseeing sales operations and customer service teams to ensure strategic goals are met.

Responsibilities:

• Leading daily sales activities and customer engagement efforts, guaranteeing accuracy in forecast management, meeting customer demand, and leading supply distribution
• Directing strategic allocation and inventory planning for consumer products, balancing supply constraints with marketing initiatives and demand
• Guiding and empowering account management teams across the full sales cycle, influencing decisions on forecasting, pricing, rebates, terms, and revenue management
• Coordinating key business processes and metrics, such as customer demand, incoming purchase orders, backlog, and inventory levels, and using insights to guide decision making
• Leading cross-functional collaboration with Business Operations, Product Management, Finance, and Logistics to ensure business continuity, optimize supply strategies, and streamline order processing and fulfillment

Requirements:

• A bachelor's degree in Business, Supply Chain Management, or a similar field (or equivalent experience)
• More than 8 overall years of experience in sales operations, supply chain management, or customer service roles
• 3+ years of leadership experience
• Proven track record of managing end-to-end sales order processes and driving central initiatives
• Outstanding leadership skills with experience in guiding and developing teams and being a great teammate yourself
• Strong analytical capabilities to coordinate business metrics and make data-driven decisions
• Excellent communication and collaboration skills to work effectively with cross-functional teams