IT Network Engineer

CommonSpirit Health is one of the nation’s largest nonprofit Catholic healthcare organizations, delivering integrated health services. The IT Network Engineer will be responsible for the planning, implementation, and support of network environments, ensuring the provision of network services to meet specified requirements while providing exceptional customer service to end users.

Responsibilities:

• Provides operational support in addition to evaluation and implementation services for new products, technologies and solutions to address corporate business requirements
• Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability and portability). Produces test scripts, materials and regression test packs to test new and amended software or services. Interprets, executes and documents complex test scripts using agreed methods and standards. Records and analyses actions and results, and maintains a defect register. Reviews test results and modifies tests if necessary. Provides reports on progress, anomalies, risks and issues associated with the overall project. Reports on system quality and collects metrics on test cases
• Assesses and analyses release components. Provides input to scheduling. Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management. Ensures release processes and procedures are maintained
• Provides advice and guidance to support adoption of methods and tools and adherence to policies and standards. Tailors processes in line with agreed standards and evaluation of methods and tools. Reviews and improves usage and application of methods and tools
• Based on your area, effort and activities are daily maintenance and support of existing environments, or project assignments that can be large in scope and typical medium complexity
• Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD
• Participate in team on-call rotations
• Perform patching and/or code deployments across all environments
• Participate in projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions
• Participates in support efforts with CommonSpirit Health support teams and take ownership of technical issues in Network Engineering
• Conduct performance tuning and troubleshooting
• Initiate change management requests and adhere to the CommonSpirit Health IT CM process
• Designs, codes, verifies, tests, documents complex programs/scripts and integration services
• Perform source code/versioning management function adhering to technical management guidelines
• Assist with the design and implementation of a comprehensive monitoring and alerting process across all Technology Infrastructure platforms
• Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)
• Build new test and production environments on existing or new hardware as required
• Identify automation opportunities and implement scripted solutions
• Identify technical innovation and process improvement opportunities
• Utilize standard tools and methodology to develop system and support performance metrics
• Demonstrate a basic knowledge & expertise with CommonSpirit Health business processes and routines

Requirements:

• Bachelors Of Science in Computer Science, Technology, or Business discipline or equivalent experience
• Minimum of 4 years of professional experience in an IT technical or infrastructure field
• 5+ years of experience with Cisco Route Switch and Wireless infrastructure
• Experience with datacenter and MDF/IDF closet construction design (cabling, racks, power, cooling)
• 3-5 years of experience with vendor management
• Strong understanding and experience with WAN protocols and topology: MPLS, QoS, BGP, Metro Optical Ethernet, MultiPoint, MOE
• Experience or understanding of Cisco Nexus platform
• Experience with Cisco wireless, and moderate understanding of wireless design and coverage
• Healthcare industry experience