Solutions Engineer [Pre and Post-Sales] - SMB

Attio is a CRM designed for the AI era, aimed at empowering ambitious go-to-market teams. The Solutions Engineer role focuses on ensuring customer success through onboarding, integration, and addressing product issues while collaborating with internal teams.

Responsibilities:

• Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
• Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
• Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
• Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues
• Gather client feedback and insights to contribute to the continuous improvement of the Attio product

Requirements:

• Direct customer-facing experience deploying, selling, or managing complex products or services
• Customer-facing experience solving business problems with technology
• Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc
• Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
• Ability to work independently in an unstructured, fast paced, environment with shifting priorities