Snr Technical Support Engineer

Atlan is a leading company focused on transforming data chaos into clarity through its active metadata platform. The Snr Technical Support Engineer will help customers resolve complex technical challenges and ensure the reliability of data integrations, directly contributing to customer success and product quality.

Responsibilities:

• Be the technical backbone of our Support team - troubleshoot complex product, integration, and data stack issues for customers
• Reduce Engineering dependency through deep debugging and clear, complete root-cause analyses (RCAs)
• Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations and surface actionable insights
• Strengthen processes by building reusable documentation, playbooks, and automation that scale support quality
• Champion the customer experience — resolve every issue with speed, clarity, and empathy
• Continuously learn and grow as a product and data expert across tools like Fivetran, Snowflake, Databricks, dbt, and beyond

Requirements:

• 6–7+ years of experience in technical support or similar roles within the modern data stack ecosystem
• Proven ability to troubleshoot complex technical issues across APIs, connectors, authentication, and integrations - reducing dependency on Engineering through deep debugging and structured RCA
• Strong technical expertise in: Kubernetes, containerized networking, and ArgoCD for deployment and service debugging
• Cloud platforms: AWS, GCP, Azure
• Advanced SQL for performance analysis and data troubleshooting
• Java and API-level debugging, front-end troubleshooting, and Linux performance diagnostics
• Ability to read and interpret complex codebases (any language) and provide meaningful insights to Engineering
• Hands-on experience with modern data stack tools — Snowflake, Databricks, BigQuery, dbt, Fivetran — and familiarity with metadata management or data catalog platforms