Financial Customer Service Representative

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Financial Customer Service Representative will create exceptional member service experiences by maintaining a professional demeanor and ensuring quick and accurate resolutions for members regarding their financial well-being.

Responsibilities:

• Create exceptional member service experiences by maintaining a professional demeanor and troubleshooting, decision-making support, and ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being

Requirements:

• High School Diploma or equivalent mix of education and experience is required
• Previous customer service experience required
• Six months as Member Care Representative 1 or previous Digital Services experience required
• Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred
• Call Center or Banking experience is a plus