Product Manager - Documents & Forms

Kin Insurance is redesigning insurance to be smarter and faster, centered on the customer. They are seeking a Product Manager to improve how insurance documents and forms are created and managed, ensuring clarity and efficiency in customer experiences.

Responsibilities:

• Partner with the Product Director to define and communicate a clear product vision for the Documents & Forms platform
• Own a defined feature set within Docs & Communications, from discovery through delivery and ongoing iteration
• Build and manage product roadmaps that address core business needs, support OKRs, and improve customer and internal experiences
• Analyze product data and user behavior to identify high-impact problems, and collaborate with design and engineering to develop and test solutions
• Work closely with user research to incorporate insights into product decisions and share learnings across teams
• Write clear, actionable user stories and requirements that enable engineering teams to deliver high-quality solutions
• Lead successful rollouts of new features and improvements, including communication and enablement for internal stakeholders
• Define, track, and evangelize metrics that demonstrate business value and customer impact
• Drive cross-functional alignment by leading regular team and stakeholder discussions, gathering feedback, and sharing progress
• Explore and evaluate opportunities to leverage AI for document creation, personalization, automation, and self-service, in partnership with engineering

Requirements:

• 2–5 years of professional experience, including 3+ years in software or technology product management, ideally within regulated or platform-driven environments
• Experience working with agile product and engineering teams in startup or high-growth settings
• Proficiency with data analysis and BI tools (e.g., SQL, Looker, Tableau, Adobe) to inform product decisions
• Experience with customer research, experimentation, and translating insights into shipped product improvements
• Technical fluency sufficient to collaborate closely with engineering and evaluate platform or integration tradeoffs
• Ability to turn ambiguous or incomplete inputs into clear, actionable plans
• Strong communication skills, with the ability to influence without authority and collaborate across functions
• Inclusive, thoughtful approach to teamwork, with comfort balancing multiple priorities and staying calm under pressure
• Familiarity with insurance policy administration systems, document management, or internal tooling is a strong plus