Customer Service Supervisor (UCH)

R1 RCM is the leading provider of technology-driven solutions in the healthcare sector, focusing on transforming patient experiences and financial performance. The Customer Service Supervisor will oversee a team of representatives, providing support, training, and coaching to ensure performance meets client objectives in a high-volume call center environment.

Responsibilities:

• You understand maintaining KPI reporting, improvement programs and ACD Metrics
• Working with EMR systems such as EPIC, Meditech or Cerner to strategically support clients; meeting or surpassing their objectives
• You have a working knowledge of EOBs and authorizations/referrals
• You have management experience in a fast-paced call center team that handles anywhere from 40-100+ calls per day, per Representative
• Maintaining a level of performance that ensures success for your client’s objectives
• Creating a solid virtual Team through regular communication with your Team Leads and Representatives

Requirements:

• High school diploma, preferred
• 5 years leadership experience in a healthcare call center