Customer Service Representative

Connecticut Innovations is Connecticut’s strategic venture capital arm, passionate about serving a diverse portfolio of companies. They are seeking a Customer Experience Representative to manage customer interactions, resolve issues, and provide support related to Arccos Golf's innovative products.

Responsibilities:

• Handle a high volume of customer interactions via phone, email, and other avenues
• Diagnose and resolve customer issues by identifying the root cause and providing effective solutions
• Deliver accurate and complete information to customers
• Collaborate with the Quality Assurance and Software Teams to escalate technical issues
• Address customer concerns with professionalism and composure
• Support additional tasks as needed in a dynamic, startup environment

Requirements:

• Passionate golfer with a strong knowledge of the game
• Excellent verbal and written communication skills
• Proven ability to troubleshoot and solve problems effectively
• Previous experience in customer service or support
• Willingness to learn and adapt in a fast-paced environment
• Ability to work both independently and collaboratively
• Bachelor's degree from a four-year college or university