Customer Success Manager

Flight Schedule Pro is the world’s leading flight school management software, trusted by 1,300+ operators worldwide. The Customer Success Manager will support customers by building relationships, promoting product adoption, and contributing to a positive customer experience while managing a portfolio of customer accounts.

Responsibilities:

• Manage a portfolio of customer accounts
• Understand customers' business objectives and deliver valuable ROI
• Review of customer accounts for migration from a month-to-month model to annual contracts
• Help customers adopt best practices within our software to solve their challenges
• Regular proactive communication with customers using one-to-many methods
• Advocate for customer training to increase product utilization
• Work cross-functionally with all teams at FSP to advocate for customers’ needs
• Uncover new best practices, use cases, success stories, and lessons from customers
• Build meaningful relationships with customers throughout the customer lifecycle journey
• Identify growth opportunities in the portfolio of customer accounts and execute on an established target list
• Generate a Customer Success Qualified Leads pipeline for the established targeted list
• Ensure growth of MRR in individual portfolio
• Expand product use to new teams within current companies

Requirements:

• Bachelor's Degree in business or related field
• A zeal for building relationships and helping people
• Solid organizational and planning skills
• Good communication skills, both written and oral
• Experience in customer success management
• Some experience with HubSpot, Pendo, PowerBI and Google Suite
• A positive attitude and a desire to be part of a motivated group doing big things
• Experience in the Flight training industry and knowledge of aviation terminology is a plus