Key skills
LinuxUNIXWindowsJavaJ2EEServletsMDBHTMLJNDIJax-RSJMSJunitXMLJSONAS2/4HTTP(S)FTP(S)SFTPREST APIsRNIFEBICSAWSAzureGoogle CloudIBM CloudRedHatMavenDockerKubernetesJenkinsGitHubOracleDB2MS SQLMySQLObject Oriented ProgrammingJDBCJDKJVM stack tracesStatic code analysisDynamic code analysisVulnerability fixingAI assisted development toolsSpec driven developmentAgent assisted developmentAnalytical skillsTroubleshootingfunction in a team environmentSQLAIClaudeJAXJUnitSDLCCI/CDCommunication
About this role
Precisely is the leader in data integrity, empowering businesses to make confident decisions through innovative software and data enrichment products. The Senior Software Engineer will define, analyze, and resolve customer escalations, utilizing AI tools for investigation and defect diagnosis, while also contributing to knowledge base content and documentation.
Responsibilities:
- Defines, analyzes, and resolves customer escalations in a timely & accurate manner
- Proven ability to investigate and resolve complex customer escalations — with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis
- Provides periodic updates to customers, co-workers & management on the status of outstanding issues
- Documents complex issue resolutions for both the customer & internal reference as needed
- Track record of delivering production code fixes end to end — from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation
- Assists team members with complex issues to gain experience & exposure to more advanced problems
- Ability to navigate large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidence
- Contributes, reviews & maintain knowledge base content and product documentation as needed
- Will require periodic after hour / weekend coverage, done on a Pager rotational basis
- Other duties may be assigned
Requirements:
- 5+ yrs of software engineering
- Excellent communication (oral & written), analytical and troubleshooting skills
- OS experience in one or more areas of Linux, UNIX, and/or Windows
- Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON
- Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS
- Cloud experience in one or more areas of AWS, Azure, Google, IBM, RedHat
- CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
- Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL
- Ability to read and code through an Object Oriented Language, preferred Java
- Experience with JDBC, JDK, JVM stack traces
- Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities
- Aptitude to prioritize and handle multiple issues simultaneously
- Strong attention to detail and accuracy
- Ability to work independently in a fast paced environment
- Ability to function and contribute in a team environment
- Demonstrated experience using AI assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) to accelerate debugging, root cause analysis, code remediation, and test generation within enterprise SDLC and security guardrails
- Hands on experience with spec driven or agent assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviews