Senior Software Engineer - Adobe RTCDP

First Citizens Bank is seeking a detail-oriented and innovative Senior Software Engineer with deep expertise in Adobe Real Time Customer Data Platform (RTCDP). This role involves technical leadership, strategic thinking, and hands-on development to design and implement scalable solutions while mentoring others and fostering best practices.

Responsibilities:

• Architect and implement RTCDP solutions, leveraging AEP
• Design identity resolution and customer profiles
• Engineer Data Flows using both streaming and batch processing
• Implement complex cross company segmentation
• Data governance and privacy setup and management
• Develop seamless integrations between RTCDP and Adobe Analytics, Adobe Target, Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA)and Adobe Workfront, including tracking and tagging, defining personalization strategies between RTCDP and Target, and facilitating collaborative project workflows
• Manage content modeling, metadata, and taxonomy utilizing AEP for efficient digital experiences
• Mange identity stitching and master streaming data ingestion
• Lead software engineering projects, coordinate efforts across teams and contribute to large-scale initiatives
• Actively troubleshoot and debug complex systems, reducing technical debt with innovative solutions
• Serve as a mentor and coach to other software engineers and content authors, fostering the adoption of development best practices
• Stay updated on industry trends and best practices to drive innovation in the Adobe ecosystem
• Partner with cross-functional teams, including scrum masters, product managers, data engineering and stakeholders, to define project requirements and timelines
• Directly communicate with internal and external clients to interpret business requirements and provide programmatic solutions
• Write, build, and execute complex test cases and automated test scripts
• Create and maintain technical documentation, including data modeling, architecture diagrams, and knowledge bases
• Conduct peer reviews of code, programming solutions, and development approaches

Requirements:

• Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance
• 6–10 years of relevant development experience with a focus on RTCDP / AEP
• Design experience with Experience Data Modeling (XDM)
• Strong knowledge of RTCDP architecture
• Strong SQL skills for data exploration and validation
• Knowledgeable in AEP Query Service
• Hands on experience in setting up and activating audiences to various destinations utilizing the Destination SDK
• Experience with RTCDP API and SDK Usage
• Knowledge of data usage labeling and enforcement (DULE), managing data privacy and ensuring compliance with regulations (GDPR / CCPA)
• Expertise in Merge Profiles for defining how disparate data sources are combined to create a 'golden record' or unified profile
• Adobe Certified Expert - AEM Adobe Real-Time CDP Developer
• Advanced problem-solving and solution validation skills
• Understanding of marketing technologies, including attribution and personalization configurations
• Experience with Agile methodologies and tools such as Jira or Confluence