HPC & AI – Senior Software Engineering Resolution Engineer

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking a senior-level Software Engineering Resolution Engineer to provide support for high performance computing cluster management and troubleshoot issues related to supercomputer and cluster-based products.

Responsibilities:

• Provide technical support for customer reported issues escalated to level 3 support
• Analyze, troubleshoot, reproduce, isolate, escalate, and resolve issues
• Facilitate high quality communication with customers
• Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Development
• Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines
• Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
• Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high-quality solutions for moderately-complex products
• Test and provide new system software updates and documentation via customer portal
• Document and communicate throughout the whole process of working on an issue until closure

Requirements:

• Bachelor or Master's degree in Computer Science, Engineering, or related field/discipline
• Typically, 6 + years of technical experience, ideally in an HPC-related area
• Using appropriate engineering design tools and software packages to design components and solutions
• Strong Linux knowledge and Linux administration skills and experience
• Strong analytical and problem-solving skills
• Using empirical analysis, modeling, and testing methodologies to validate product designs and specifications
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels
• Good communication skills, internally within HPE and externally with customers, both verbal and written
• Ability to gather data, perform analysis, reproduce, resolve, or escalate, and see issues through closure
• Ability to multi-task and prioritize, switching between working on several issues at once
• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
• Linux cluster management experience is very desirable
• Cloud Architectures
• Cross Domain Knowledge
• Design Thinking
• Development Fundamentals
• DevOps
• Distributed Computing
• Microservices Fluency
• Full Stack Development
• Security-First Mindset
• User Experience (UX)