Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking a senior-level Software Engineering Resolution Engineer to provide support for high performance computing cluster management and troubleshoot issues related to supercomputer and cluster-based products.
Responsibilities:
- Provide technical support for customer reported issues escalated to level 3 support
- Analyze, troubleshoot, reproduce, isolate, escalate, and resolve issues
- Facilitate high quality communication with customers
- Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Development
- Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines
- Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
- Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high-quality solutions for moderately-complex products
- Test and provide new system software updates and documentation via customer portal
- Document and communicate throughout the whole process of working on an issue until closure
Requirements:
- Bachelor or Master's degree in Computer Science, Engineering, or related field/discipline
- Typically, 6 + years of technical experience, ideally in an HPC-related area
- Using appropriate engineering design tools and software packages to design components and solutions
- Strong Linux knowledge and Linux administration skills and experience
- Strong analytical and problem-solving skills
- Using empirical analysis, modeling, and testing methodologies to validate product designs and specifications
- Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels
- Good communication skills, internally within HPE and externally with customers, both verbal and written
- Ability to gather data, perform analysis, reproduce, resolve, or escalate, and see issues through closure
- Ability to multi-task and prioritize, switching between working on several issues at once
- Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
- Linux cluster management experience is very desirable
- Cloud Architectures
- Cross Domain Knowledge
- Design Thinking
- Development Fundamentals
- DevOps
- Distributed Computing
- Microservices Fluency
- Full Stack Development
- Security-First Mindset
- User Experience (UX)