Key skills
Presales experienceAI knowledgeProgramming PythonProgramming JavaScriptAPI experienceCustomer experience (CX)Consultative mindsetTechnical communicationStorytellingJavaScriptPythonAIMachine LearningPostmanSalesforceSAPCommunicationSales
About this role
Coveo is a company focused on transformative AI to enhance customer experiences. They are seeking a Senior Solution Engineer to partner with prospects, assess their needs, and demonstrate the value of Coveo's solutions in Service & Knowledge. The role involves guiding customers through technical evaluations and building relationships with stakeholders.
Responsibilities:
- Guide prospective customers in understanding, comparing, and evaluating Coveo’s Service & Knowledge solutions to support confident buying decisions
- Conduct deep technical discovery to assess fit, capture requirements, uncover risks, and respond to technical and security-related questions throughout the evaluation
- Build and deliver tailored demos that highlight relevant capabilities, differentiators, and clear business value in competitive environments
- Lead technical components of Proofs of Concept and serve as the technical owner for RFIs/RFPs, collaborating cross-functionally to position Coveo for success
- Act as a trusted advisor by providing strategic guidance on AI-powered digital transformation and aligning our capabilities with long-term customer outcomes
- Build durable, trust-based relationships with stakeholders while representing Coveo at select events, conferences, and industry engagements
Requirements:
- 6+ years of experience as a Presales professional (Solution Engineer, Sales Engineer, Solution Consultant) with strong demo, POC, and competitive positioning practices
- Experience supporting CX, customer service, support, or knowledge management use cases
- Working knowledge of AI, machine learning, and search-related models (query suggestions, generative answering, etc.)
- Programming familiarity (Python, JavaScript) and experience working with APIs (e.g., Postman)
- Ability to navigate medium and large enterprises with ease — stakeholders, processes, and decision structures
- A consultative mindset backed by excellent storytelling and technical communication skills
- Experience representing the voice of the customer to product teams
- Comfortable with travel up to 30–50%
- Familiarity with platforms like Salesforce Service or Data Cloud, SAP CX, or Genesys is an asset