Key skills

PingAMPingDSPingGatewayPingIDMLinux server managementWindows server managementSAMLOAuthOIDCLDAPNetworkingPKIX.509 certificatesInternet ProtocolsWeb application troubleshootingAPIsRESTSCIMScripting languagesDevOps deploymentsCustomer engagementCommunicationProblem-solvingTeam collaborationCustomer Success

About this role

Ping Identity is a company focused on creating secure and seamless digital experiences. As a Senior Technical Support Engineer, you will handle complex support issues for global customers using various Ping Identity products, ensuring customer success in application administration and maintenance.

Responsibilities:

Assist with escalated customer engagements
Investigate issues and queries using the existing bodies of knowledge and test labs
Manage customer expectations
Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems
Actively participate in our community system (public facing Q&A)
Contribute to our knowledge base
Participate in on-call rotation

Requirements:

Technical proficiency with PingAM, PingDS, PingGateway, PingIDM
Linux-based and Windows server OS management
SAML/OAuth/OIDC
Lightweight Directory Access Protocol (LDAP) and Directory Services
Networking inc Load Balancers, Firewalls, IP, DNS
PKI, X.509 certificates
Internet Protocols (HTTPS/SSL/TLS etc)
You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
Experience with APIs (knowledge of REST and SCIM)
Experience with scripting languages
Experience with devops deployments