Senior Technical Product Manager

Acumatica is a leading innovator in cloud ERP solutions, dedicated to helping small and midsized companies thrive. The Senior Technical Product Manager will play a crucial role in understanding market and customer needs to develop B2B SaaS solutions, collaborating closely with engineering and product management to deliver a product roadmap that aligns with the company's strategy.

Responsibilities:

• Collaborate closely with product leadership to align roadmap to business goals, product vision, and strategy
• Speak with customers and partners as well as internal teams to understand how our tools are used to meet real-world scenarios
• Create, maintain, and present external product roadmaps
• Document the benefits of planned features and ensure senior management is presented with the information necessary to make informed decisions
• Execute new product release activities and coordination across the entire organization
• Review functional design documents and work with the development team on its associated project development plan/schedule
• Document new features and communicate the benefits to partners and customers through videos, data sheets, presentations, battle cards, and more
• Identify early adopters and manage the beta release process
• Review documentation and training materials and provide feedback and guidance to Education teams
• Review output of the Quality Assurance group to ensure the needs of customers, prospects, partners, and markets are built and delivered to a high level of satisfaction
• Train internal support and services teams on new product capabilities
• Prepare and monitor quality metrics and drive improvements as needed
• Document and present conceptual ideas and design rationale
• Ensure sales and partners are conducting proper discovery and analysis of customer projects to mitigate risk and achieve successful deployments
• Become the subject matter expert on reporting, document management, data visualization, search, and other tools
• Resolve escalations from the support, customer success, and implementation teams
• Work with support to identify knowledgebase topics and assist with writing articles

Requirements:

• 8+ years of product management experience in business applications, in the ERP space
• Domain experience in the distribution and manufacturing vertical markets and product experience with warehouse management systems (WMS), Advanced Planning and Scheduling, Materials Requirements Planning and supply chain management
• Enjoy spending time in the market to understand how customers use Acumatica and apply that knowledge to build and evangelize innovative solutions
• Possess a blend of business and technical savvy
• Detail-oriented and organized, with strong decision-making and time-management skills
• Large company experience that you would like to apply to a smaller team
• Know how to build an action plan, lay out goals, strategies, tactics, and timelines
• Self-driven and realistic about your goals
• Exceptional organizational and communication skills