Customer Success Manager - Europe

Storyblok is a headless CMS company that empowers marketers and developers to create structured and consistent content across various platforms. They are looking for a motivated Territory Customer Success Manager to support customers throughout their journey, ensuring a positive experience and contributing to customer retention and satisfaction.

Responsibilities:

• Manage a portfolio of customers, focusing on building relationships, understanding their needs, and driving account growth
• Provide timely and professional responses to customer inquiries, ensuring a high-quality customer experience
• Assist customers with basic platform usage questions and troubleshoot minor technical issues with guidance from the technical team
• Relay customer feedback to the relevant teams to help identify areas for product improvement
• Support the Customer Success Team with administrative and operational tasks, such as maintaining customer records and preparing reports
• Develop and Participate in Customer Success projects and initiatives to improve processes or tactics, and customer engagement

Requirements:

• Good understanding of customer success principles and a willingness to learn
• Excellent written and spoken English
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Organizational skills and attention to detail
• 2-3 years of experience; training will be provided