Business Systems Analyst

ICF is a global advisory and technology services provider, and they are seeking a Business Systems Analyst to address client challenges effectively. The role involves supporting the digital software development cycle, gathering requirements, and collaborating with various teams to enhance internal processes.

Responsibilities:

• Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems
• Gather requirements by conducting interviews (with both internal and external stakeholders), reviewing documents, distributing questionnaires, analyzing business processes, outlining use cases and scenarios, performing business analysis, and examining current systems
• Use a range of methods to document requirements, such as Behavior-Driven Development (BDD) specifications, user stories, acceptance criteria, workflow and United Modeling Language (UML) diagrams, use cases, and guides for users
• Maintain comprehensive requirements traceability documentation and monitor the status of requirements consistently throughout the project lifecycle
• Communicate effectively, both verbally and in writing, with team members and stakeholders who depend on this information to establish system requirements or organizational processes
• Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback
• Document user experience (UX) design discussions, write requirements in the team’s workspace, and breakdown requirements into user stories in the team’s issue log system
• Conduct diverse testing activities by defining test scenarios and cases, executing test procedures, and thoroughly documenting results
• Work collaboratively with subject matter experts, designers, and user experience researchers within an Agile framework
• Provide recommendations for enhancing internal processes, accompanied by potential solutions
• Collaborate with the Scrum Master and provide support as a backup when necessary

Requirements:

• Bachelor's degree or equivalent experience
• 1+ years of experience in gathering, refining, and prioritizing requirements for digital products
• 1+ years of experience working with cross-functional teams (Engineering, Experience, Delivery, Product Management) to build digital products using an Agile methodology
• Must be able to pass any required background check(s)
• Candidate must be a US citizen, reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. per contract requirements
• Experience working with Drupal-based websites
• Experience with federal or state agency projects
• Proficiency with Atlassian Suite (Jira, Confluence, Trello) or similar applications in support of Agile software delivery
• Scrum Master/Agile certification training