Field Service Engineer - Central Ohio Region

ITW is a global engineering organization that designs and supports advanced test systems for various industries. The Field Service Engineer role involves hands-on installation, maintenance, and troubleshooting of complex test systems at customer sites, requiring strong technical aptitude and a willingness to travel.

Responsibilities:

• Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems
• Diagnosing issues across controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips
• Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods
• Perform calibrations independently for assigned customer systems
• Manage service documentation, assigned assets, and customer communication professionally
• Work directly with customer engineering and lab teams in a service-oriented environment
• Maintain technical training and compliance with MTS quality and safety standards

Requirements:

• Hands-on technical experience gained through internships, co-ops, labs, maintenance roles, automation, robotics, manufacturing, or military service (typically 2–4 years combined)
• An associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or similar, or a 4-year Engineering Technology degree
• Comfort working with tools, wiring, mechanical assemblies, and technical systems, with interest in growing into an independent field service role
• 5–10+ years supporting electro-mechanical, hydraulic, or industrial equipment
• Experience in field service, installation, system startup, or maintenance
• Comfort owning customer relationships and troubleshooting complex systems with minimal supervision
• Comfort with a field-based role involving regular travel, especially during the first year, with increasing flexibility as independence grows
• Willingness to learn and follow structured training and mentorship during onboarding
• Strong communication skills and professional interaction with customers
• Valid driver's license and ability to meet company vehicle requirements
• Exposure to hydraulics, instrumentation, sensors, controls, or automation
• Calibration, diagnostics, or test-equipment experience
• Hands-on mechanical and/or electrical troubleshooting
• Familiarity with common electrical and mechanical diagnostic tools and test equipment