Key skills
EDMS/ECM system administrationSQL QueriesPythonJavaUser AdministrationTroubleshootingWebSphereDocumentationSQLAnalyticsOracleSQL Server
About this role
Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. They are seeking an ECM/EDMS Application Support Engineer to provide support for enterprise applications within their healthcare division, focusing on systems that handle medical claims and eligibility.
Responsibilities:
- Support EDMS/ECM, Report or Letter Generation Systems, and/or OCR tools such as DocFinity or Onbase, xPression or IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager and their supporting applications and utilities
- Perform User Administration (new user accounts, permissions, password reset) and security implementations
- Attend and participate in troubleshooting triages and document root cause analyses
- Analyze new releases and provide recommendations for upgrades
- Install applications, patches and upgrades and configure system settings
- Perform code migration/deployments
- Work with other technical, functional, or development teams to support the applications
- Understand and abide by security policies and procedures
- Ensure systems are performing at peak levels and system resources are appropriately monitored
- Work well under pressure
- Create and update documentation and diagrams
- Participate in an on-call rotation for after-hours and weekend support (approximately once a month)
Requirements:
- Bachelor's degree or Equivalent Working Experience in systems or network
- Minimum of 3 years in systems (Windows foundation)
- Minimum of 3 years of network experience
- Must be willing and able to work on call rotation
- EDMS/ECM system administration, with a preference for any of the following: DocFinity(EDMS/ECM), OnBase, FileNet, xPression, Cognos Analytics, or FormWorks/Global Capture Manager OR WE CAN TRAIN YOU
- Connecting applications to SQL Server and/or Oracle databases, with the ability to create and run SQL Queries a plus
- Experience with WebSphere a plus
- Scripting and coding experience with python or similar tools a plus
- Java and java error strings experience a plus