Manager, Product Development

Guild Mortgage Company has been closing loans and opening doors since 1960, dedicated to serving homeowners and buyers. The Manager of Product Development is responsible for managing the lifecycle of loan products, ensuring accuracy and compliance, and collaborating with various departments to develop innovative products aligned with customer demands.

Responsibilities:

• Maintains familiarity with compliance requirements, sales and operations practices, and secondary market dynamics
• Applies project management expertise to oversee all phases of the development process
• Manages the delivery and release of new product initiatives while updating existing offerings
• Sustains an in-depth working knowledge of company products and operational processes
• Prepares detailed project plans, defines scope, gathers business requirements, engages stakeholders, and manages each phase according to the Project Lifecycle Process for projects of varying size
• Ensures delivery of assigned projects within established timelines, meeting the critical needs of business units or external customers
• Develops innovative products aligned with organizational objectives and customer demands—collaborating closely with sales, marketing, technology, and compliance departments to ensure successful outcomes
• Support product development in creating and maintaining pricing and eligibility tools
• Retains ownership and accountability for maintaining the project schedule, coordinating efforts with the Project Manager and Director of Product Development
• Works collaboratively with the Product Execution Team (PET) to assess cross-departmental programming requirements across multiple platforms
• Works closely with internal product team – including guidelines, product training, product marketing teams – to ensure effective sharing of product knowledge
• Other projects or tasks as assigned

Requirements:

• Bachelor's Degree directly related to the position or equivalent, required
• Minimum five years total experience in mortgage related role(s)
• Minimum three years' experience in direct project management experience
• Minimum one year supervisory or leadership experience which reflect three years direct project management experience
• Ability to organize and manage multiple priorities simultaneously
• Strong interpersonal and customer service skills
• Demonstrates a comprehensive understanding of residential mortgage loan products, including agency, non-agency, government and non-QM loans
• Understand the complexity of mortgage industry and various departments (Compliance, Operations, Sales, etc.)
• Outstanding organizational skills with the ability to handle multiple projects in a fast-paced, deadline-driven environment
• Possesses proven experience in product development spanning the full lifecycle from initial concept through implementation
• Exhibits outstanding collaboration and communication abilities to effectively partner with diverse teams
• Intermediate math skills required
• Intermediate MS Excel analysis skills
• Ethical, with a commitment to company values
• Moderate to intermittent supervision required, depending on experience
• Moderate level of independent judgment and discretion used in decision-making, depending on experience
• Escalate more complex issues for advice and resolution
• Use sound judgment in executing core job responsibilities
• Excellent verbal and written communication skills
• Highly organized and detail-oriented; ability to work in a fast-paced, department-metrics-driven environment required
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
• Commitment to company values
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected
• Familiarity with document retention software; Blitzdoc /ICE preferred
• 10-key by touch is strongly preferred