French Bilingual Customer Service Specialist

TalentPop App is seeking a Bilingual Customer Service Specialist who is fluent in both French and English. In this role, you will provide exceptional support to customers through various channels, troubleshoot issues, and collaborate with your team to enhance the customer experience.

Responsibilities:

• Assist Customers: Provide exceptional support via inbound calls, chat, and email
• Solve Problems: Troubleshoot issues effectively and find quick resolutions
• Understand Needs: Personalize interactions to build strong customer relationships
• Collaborate: Work closely with your team to enhance the customer experience
• Improve Processes: Offer feedback to refine our service quality

Requirements:

• 1+ year of remote/online experience in customer service or a similar role
• Excellent written and verbal communication skills
• Calm and solution-focused under pressure
• Fluent in French and English
• Personal PC or laptop with a minimum i5 processor
• Stable internet connection with at least 15 Mbps upload and download speeds
• Experience with bilingual customer support is an advantage
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
• Familiarity with E-Commerce and CRM systems is a plus