1022- Technical Support Engineer (L1/L2)

GoFasti is a Talent-as-a-Service company that connects top talent from LatAm with leading companies globally. They are seeking an English-fluent Technical Support Engineer (L1/L2) who will provide technical support during live events, troubleshoot issues, and collaborate with the development team to resolve complex problems.

Responsibilities:

• Provide L1/L2 technical support during live events and tradeshows
• Analyze and troubleshoot lead insight data discrepancies using PostgreSQL
• Monitor product performance and respond to technical issues in real-time
• Implement urgent product fixes and quick patches across the stack (React/FastAPI/Database) when immediate resolution is required
• Collaborate with the development team to escalate and resolve complex issues
• Document support cases and maintain knowledge base articles
• Perform data analysis to identify trends and potential product improvements
• Support customers across US timezones during peak event periods

Requirements:

• 3+ years of experience as a Technical Support Engineer
• Experience with React (frontend) and FastAPI (backend)
• Experience with PostgreSQL (database) — including writing and optimizing queries for data analysis and troubleshooting
• Hands-on experience AWS services (Step Functions, Lambda)
• Proficient in Python
• Ability to implement quick fixes and minor product changes under pressure during live events
• Experience with L1/L2 technical support or customer-facing technical roles
• Strong problem-solving skills and ability to work under pressure during live events
• Excellent communication skills to explain technical issues to non-technical users
• Availability to work flexible hours during event periods (including evenings/weekends as needed)
• Previous experience supporting SaaS products
• Familiarity with events/tradeshow industry
• Experience with data visualization tools
• Background in customer success or technical account management