Technical Support Engineer(Oracle)

CryptoCurrency ICO/Airdrop is seeking a Technical Support Engineer to provide post-launch technical support for their Oracle project. The role involves troubleshooting, incident resolution, user training, and creating operational documentation to enhance customer satisfaction.

Responsibilities:

• Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training
• Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues
• Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction
• Monitor system performance and assist with version upgrades and data migrations

Requirements:

• Bachelor's degree or above, with 2+ years of technical support or operations experience
• Familiar with Java applications and databases
• Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus)
• Knowledge of basic operations
• Responsible, with strong customer service orientation and ability to work under pressure
• Experience with cloud services (AWS/Azure) support is a plus