Fellow Product Operations Manager

Federal Express Corporation is seeking a Fellow Product Operations Manager who will be responsible for setting the future vision of product operations. This high-impact role involves leading the design and rollout of operating models and governance frameworks to enhance collaboration and efficiency across product, engineering, and commercialization teams.

Responsibilities:

• Architect and scale the product operating model across business units, portfolios, or global teams
• Serve as an advisor to VPs and SVPs on delivery health, prioritization, and team performance
• Lead enterprise-wide transformation initiatives (e.g., replatforming, migration governance, OKR frameworks)
• Define and refine core operating cadences including intake, planning, readiness, and release governance
• Identify patterns of dysfunction across teams or orgs and implement sustainable solutions
• Own tooling strategy and operational standards (e.g., Jira/ADO configurations, Planview usage, metrics dashboards)
• Partner with product, engineering, design, and go-to-market leadership to unify planning and execution
• Coach directors and principal-level peers; act as a culture carrier for operational excellence

Requirements:

• Bachelor's degree in business or related field. In lieu of degree, 10+ years of practical experience may offset education requirements
• 6 years of experience in product operations, enterprise program leadership, or digital transformation
• Experience in scaled digital organizations (e.g., SaaS, eCommerce, platform modernization)
• Deep expertise in Agile/SAFe, enterprise tooling, product lifecycle management, and executive operations
• Strong executive presence with experience influencing VPs and C-level stakeholders
• Track record of driving org-wide change with measurable impact on delivery speed, quality, or strategic clarity
• Exceptional systems thinking and communication skills
• Proven ability to create and implement frameworks that scale across 10+ teams
• Background in business operations, transformation consulting, or portfolio governance is a plus
• Experienced in leading large-scale digital programs in SaaS or enterprise environments
• Skilled in executive communications, organizational alignment, operational cadence, and governance frameworks
• Adept at navigating ambiguity, influencing without authority, partnering on financial planning, and supporting transformation and modernization initiatives