Senior Director of Technical Product Management: Corporate Platforms

Jack Henry & Associates is redefining how community banks and credit unions connect with the people they serve. In this strategic leadership role, you will oversee corporate platforms and manage the full lifecycle of numerous internally developed applications while ensuring alignment with organizational priorities and driving cross-functional execution.

Responsibilities:

• Own end‑to‑end product strategy from concept through end of life, with a focus on our enterprise transformation roadmap—including the CRM transformation to Salesforce, the migration of PeopleSoft to Salesforce for front‑office workflows, and PeopleSoft to Oracle Fusion HCM and ERP for back‑office modernization. Lead creation and ongoing refinement of the product vision and roadmap
• Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products from product definition and planning through implementation and release. Functions as a central resource with design, development, quality assurance, marketing and implementation as the software product(s) move through their lifecycle
• Directs the creation of user stories and acceptance criteria based on the Voice of the Customer (VOC). Prioritizes user stories and defects/bugs to seed a sprint’s backlog based on business value
• Manages resources to ensure optimum efficiency and effective delivery. Collaborates with team and stakeholders to define roadmap, release plans, and Minimum Viable Product (MVP) to achieve company strategic goals
• Maintains, optimizes and elevates the practice of product management, through best in class practice and training
• Contributes technical expertise to the sales process and the development of effective marketing plans/campaigns
• Formulates and executes long-term plans for cost/profit control
• Works with Technical Product Managers to develop comprehensive communication/promotion strategy, including necessary planning, activities, training and other resources associated with successfully introducing the product and features to the customer
• Promotes use of new technologies and works with product managers and sales team to prepare for emerging product and industry trends
• Makes business decisions by creating epics and stories so that teams understand product outcome objectives. Develops and maintains standards for progress visibility and the team’s ‘definition of done’ for all tasks
• Maintains knowledge of product offerings across the board to answer questions, decrease product friction, and encourage adoption. Recommends and advises on business and client user needs
• Serves as a product expert to internal teams and participates in business process re-design activities, helps arrive at technical solutions, communicates product features and shares knowledge of product offerings
• May oversee Project Management Office (PMO) and annual Enhancement Submission Process (ESP) activities
• Leads business stakeholder meetings and encourages innovative ideas from stakeholders
• May perform other job duties as assigned

Requirements:

• Minimum of 15 years of experience in software development or experience managing Salesforce or Oracle
• Minimum of 10 years of leadership experience required
• Must be able to travel up to 25% for meetings, trainings or conferences
• Bachelor's degree in Communication, Business Management or similar degree or equivalent experience
• Able to direct the control, design, modification and planning of software products
• Able to create and implement product strategies that meet the needs of applicable industry
• Superior knowledge of the financial industry as it relates to the product
• Superior knowledge of development and design for products in the financial industry
• Superior knowledge of research procedures concerning development of new technologies
• Has a wide range of experience and able to resolve complex issues
• Works on complex and diverse projects
• Able to meet aggressive deadlines
• Able to interact with and communicate well with technical associates
• Able to use independent judgment to plan, prioritize and organize a diversified workload