Senior IT Engineer

Attentive is an AI marketing platform that focuses on 1:1 personalization to redefine brand and customer connections. The role of Senior IT Engineer involves designing and building systems to automate workflows, enhance operational efficiency, and scale internal processes using AI-driven solutions.

Responsibilities:

• Design and implement end-to-end automation that eliminates manual operational workflows across IT, Security, Revenue, Support, and other teams
• Build durable, observable systems
• Default to automation and agents over manual action and training
• Use AI agents and workflows to replace manual decision-making and execution
• Treat AI as a production tool with clear guardrails and measurable outcomes
• Continuously identify opportunities to apply AI to reduce effort and cost
• Help design the automation infrastructure so it scales beyond yourself and individual engineers
• Create reusable patterns, templates, and guardrails that enable others to build safely
• Prevent automation from becoming a bottleneck through thoughtful architecture, observability, and documentation
• Partner with stakeholders to identify high-cost workflows and quantify opportunity
• Measure success in hours eliminated, cycle time reduced, and cost avoided
• Scale what works; deprecate what doesn’t

Requirements:

• Built automation or systems that materially reduced operational cost or effort
• Owned workflows end-to-end, including data ingestion, logic, execution, and monitoring
• Worked in IT, Business Systems, Data, Platform, or Automation Engineering
• Designed systems where correctness and reliability had real consequences
• Think in systems, workflows, and failure modes
• Bias toward simplification and elimination of work
• Are comfortable operating autonomously with outcome-based goals