PowerSchoolRemote
Customer Success Manager (Plano)
United States of America
Full-time
2 weeks ago
$59,000 - $79,000 USD
H1B Sponsor
Key skills
Customer Success ManagementAccount ManagementStrategic ThinkingSalesforceSaaS ExperienceK-12 Education KnowledgeProficient in Microsoft OfficeHandle WorkloadAttention to DetailCommunication SkillsSaaSCustomer SuccessSales
About this role
PowerSchool is a global leader in cloud-based software for K-12 education, dedicated to powering personalized education for students. The Customer Success Manager will cultivate strong relationships with customers, ensuring they achieve their desired outcomes through effective use of PowerSchool products.
Responsibilities:
- Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
- Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
- Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
- Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement
- Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers
- Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship
- Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services
- Strategize on renewals working closely with the rest of the Account Team
- Effectively forecast customer health and risk of attrition
- Collaborate with sales teams to ensure growth attainment and increased footprint
Requirements:
- 5 years prior experience in a Customer Success, Account Management, or technical support role
- Bachelor's degree or equivalent, or equivalent years of relevant work experience
- Attention to detail and a strong bias for action
- Strategic thinking with the ability to align solutions to customer goals
- Proficient in Microsoft Office suite
- Mastery level of delivering difficult messages when necessary
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Salesforce experience preferred
- Understanding of K-12 education systems and technology preferred
- Software-as-a-service (SaaS) experience preferred
- Associate's degree or equivalent work experience