Key skills
Sales EngineeringB2B SaaS experienceTechnical aptitudeProduct demonstrationsCybersecurity knowledgeProblem solvingCommunication skillsFeedback skillsSaaSCommunicationSales
About this role
UpGuard is a company dedicated to enhancing cybersecurity for organizations through innovative solutions. They are seeking a Sales Engineer to serve as the technical point of contact for customers during the sales process, ensuring a seamless experience and assisting with product trials and assessments.
Responsibilities:
- As part of the Revenue Operations team, your goals will be to build, implement and iterate on processes to support and scale the Sales function to achieve revenue targets
- You will drive product activation during trials by providing an excellent experience to our customers and ultimately assist the sales team with closing new business by doing the following:
- Support prospects during trials/proof of concepts (POC) of the platform
- Identifying prospect pain points and challenges during trials/POCs of the platform while also defining their goals and influencing their requirements
- Be the technical point of contact for any support queries during the trial process
- Assist with customer security assessments, RFPs, and business cases as required
- Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them
Requirements:
- At least 2-3 years of experience in either a Sales Engineer, Solutions Consultant or technical customer support role at a B2B SaaS company
- A solutions-driven problem solver who is innately curious and seeks to understand WHY
- Proven ability to deliver product demonstrations and presentations to customers
- Excellent written and verbal communication - this is a customer-facing role and you will be speaking directly to customers as part of the trial process
- A high degree of technical aptitude and an intrinsic willingness to learn
- Ability to give and receive feedback - you will collaborate cross-functionally across the organization to drive process improvements
- Information Technology or Software Engineering degree
- Experience or a keen interest in cybersecurity