Operations Support Engineer

Baylor Genetics is seeking a skilled and motivated Support Engineer to provide technical assistance to clients and internal teams. The ideal candidate will troubleshoot and resolve issues, support system operations, and collaborate closely with cross-functional teams to ensure smooth product performance and high customer satisfaction.

Responsibilities:

• Respond to and resolve technical issues reported by clients or internal
• Troubleshoot, diagnose, and document problems using logs, monitoring tools, and debugging techniques
• Escalate complex issues to higher-level engineering or development teams when necessary
• Monitor system performance, maintain system health, and apply patches or updates as needed
• Maintain internal knowledge bases, documentation, and contribute to user guides
• Collaborate with development, QA, and product teams to address recurring issues
• Identify areas for product or process improvement based on client feedback and issue trends

Requirements:

• 2–4 years of experience in technical support, software development, or related roles
• Exposure to troubleshooting, incident resolution, and working with cross-functional teams
• Strong problem-solving skills and ability to work independently
• Reliable, proactive, and collaborative, with a strong customer service mindset
• Flexibility to support off-hours or weekends as needed
• Bachelor's degree in computer science, information technology, or related field
• Proficient in C#/Java, JavaScript, Python, HTML, SQL
• Experience with scripting or software development
• Comfortable working with SQL, PostgreSQL, MongoDB, or similar databases
• Familiarity with Windows and Linux environments
• Proficient in Microsoft Office, Jira, Confluence
• Strong communication and interpersonal skills
• Self-starter with good problem-solving abilities
• Collaborative team player with a proactive approach to challenges