Implementation Engineer

Navina is a fast-growing digital health SaaS company on a mission to transform physician interactions with patient data. They are seeking a hands-on Implementation Engineer to manage the technical onboarding lifecycle and ensure seamless integrations with customers' EMRs and clinical workflows.

Responsibilities:

• Lead Technical Onboarding: Own the full technical implementation lifecycle for new customers, ensuring projects are delivered on time, within scope, and meet high-quality standards
• EMR Integration & Configuration: Execute hands-on technical integration efforts. You will configure workflows, validate data integrity, and ensure Navina interacts seamlessly with various EMR environments
• Stakeholder Management: Act as the primary technical point of contact for customer IT teams (CTOs, IT Managers, Analysts). Build strong relationships to troubleshoot issues and facilitate smooth collaboration
• Technical Subject Matter Expert: Represent the technical aspects of the Navina platform in customer interactions. Demonstrate deep product knowledge to solve complex workflow challenges
• Cross-Functional Collaboration: Work closely with Customer Success, Product, R&D, and Medical teams to advocate for customer needs and streamline the feedback loop between the field and engineering
• Process Optimization: Help design and develop automation tools, runbooks, and frameworks to streamline integration processes and improve scalability

Requirements:

• 3+ years of experience in a customer-facing Implementation Engineer, Technical Onboarding Manager, or Solution Engineer role (SaaS experience preferred)
• Proven experience working with Electronic Medical Record systems (e.g., Epic, Athenahealth, eCW, Cerner, Veradigm). You must understand EMR data structures, workflows, and integration points
• Solid understanding of US healthcare data standards (e.g., HL7, FHIR, C-CDA) and clinical terminology
• Proven experience with SQL and data analysis (Must-have)
• Experience debugging web applications and troubleshooting integration issues
• Exceptional verbal and written communication skills. You can articulate complex technical concepts clearly to both engineers and non-technical stakeholders
• Strong organizational skills with the ability to manage and prioritize multiple onboarding projects simultaneously in a fast-paced environment
• A relentless troubleshooter with a 'can-do' attitude and deep attention to detail
• Specific Epic Certifications: While general EMR experience is required, specific certifications (e.g., Epic Bridges, Ambulatory) are a strong advantage
• Scripting Skills: Proven experience in programming (Python, JavaScript, or Node.js) for data manipulation or automation
• Growth Mindset: Experience working in a fast-growing startup organization