Senior Product Manager, Customer Management Platform

Mindbody is a company focused on enhancing wellness through technology. As a Senior Product Manager for the Customer Management Platform, you will develop and manage a critical platform that helps wellness businesses track their customer journeys, improving their ability to acquire and retain customers.

Responsibilities:

• Develop a Product Vision for the Contacts Platform
• Work with the internal customers of the Contact Lifecycle model to create a full list of jobs to be done by the platform
• Work with your engineering team to design a model that elegantly meets those needs
• Own Roadmap
• Define and evangelize a multi-year roadmap for developing the new platform
• Prioritize capabilities by ROI, balancing platform-level foundations against bespoke customer requests
• Lead Cross-Functional Execution
• Manage ideation, evaluation, definition, prioritization, and delivery with your squad of engineers
• Drive efficient trade-offs through technical discussions; ensure solutions are scalable, observable, and maintainable
• Coordinate Efforts Requiring Multi-Squad Collaboration
• Map out migration paths to help internal customers understand how to transition onto the Contact Lifecycle platform
• Influence squad roadmaps and prioritization across the company to drive adoption of the Contact Lifecycle platform

Requirements:

• 4–6 years of end-to-end product management experience, from discovery to delivery and iteration
• Proven success building and scaling B2B or enterprise-grade platforms that serve complex customer needs
• Experience managing mature, mission-critical products within large or matrixed organizations
• Strong technical acumen with the ability to break down complex challenges and drive pragmatic solutions with engineering teams
• Platform mindset; comfort developing and owning solutions that allow other applications to deliver outstanding user experiences
• Exceptional communication and stakeholder management skills, with a track record of influencing across business, technical, and executive audiences
• Experience leading engineering squads and working within a technical organization, fostering alignment and accountability across time zones
• Strong analytical skills, comfortable using tools like Snowflake/EDW, Excel, and SQL to surface insights and drive data-informed decisions
• Ability to incorporate new perspectives while remaining a firm advocate for your product area
• Drive: You're hungry to take ownership of your product domain and grow your impact
• Platform-Oriented Mindset: You design for scale and reuse, not one-off features
• Data-Driven Operator: You pull together multi-source data and turn insights into product optimizations
• Cross-Functional Leader: You build trust across Account Management, Customer Support, Product, and the Executive Team
• Clarity in Ambiguity: You thrive in ambiguous spaces—proactively finding structure, aligning stakeholders, and driving to outcomes
• Bias for Action: You move quickly: iterating with visual artifacts, soliciting feedback, launching confidently, and measuring impact