Key skills
Product ManagementHealthcare InteroperabilityAPI IntegrationTechnical FoundationCustomer-Centric UXCommercial SavvyStakeholder ManagementRegional EMR ExperienceEnterprise Healthtech ImplementationsAICommunicationSales
About this role
Heidi is building an AI Care Partner that supports clinicians in enhancing healthcare delivery. The Product Manager will own the regional integration roadmap, driving customer discovery and collaborating with various teams to ensure seamless integration experiences in the healthcare ecosystem.
Responsibilities:
- Own the regional integration roadmap end-to-end - enterprise deals, mid-market expansion, and local compliance requirements
- Drive customer discovery with clinicians, practice managers, and health systems to deeply understand integration pain points and workflow needs
- Partner with regional sales and GTM to respond to pipeline demands - POCs, RFPs, and implementations that unlock revenue
- Collaborate with the global platform team to leverage reusable SDK components while contributing improvements back to the platform
- Work closely with Engineering and Design to deliver integrations that are technically sound AND provide exceptional clinician experiences
- Balance competing priorities across enterprise depth, mid-market breadth, and platform extensibility with clear communication to stakeholders
- Measure success through commercial impact - integrated market share, practice tier penetration, and customer experience (UMUX-lite 4+)
Requirements:
- 3-5+ years PM experience in platform, API, or integration-heavy products - product ownership, not BA/consultant roles
- Healthcare + interoperability expertise - years in healthtech with hands-on FHIR, HL7, or similar standards. You understand clinical workflows AND can dissect API docs
- Technical foundation - ideally ex-engineer. Comfortable discussing auth flows, data models, and integration architecture
- Customer-centric with UX sensibility - driven by clinician outcomes, not just technical completion. 'Make Heidi feel like part of the EMR' is your north star
- Commercial and stakeholder savvy - you balance revenue impact with customer needs, and thrive with competing priorities from sales, enterprise customers, and platform teams
- Regional EMR experience (Epic, Cerner, MediTech, EMIS, Sytem1, etc.)
- Enterprise healthtech implementations with hospitals/health systems