Key skills
Product managementAgile developmentAPIs (REST/GraphQL)Data technologiesSoftware engineeringCross-functional team managementStakeholder managementChange managementCustomer journey mappingLicensing conceptsSQLNoSQLAIGraphQLAWSAzureGCPPerformance OptimizationSaaSCRMJiraAgileChange ManagementProduct Management
About this role
Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. In this role, you will lead a talented team of business analysts and work closely with cross-functional teams to drive growth and innovation across the Cisco ecosystem, specifically in the security business unit.
Responsibilities:
- Manage the team of Business Analyst for Product CRM GTM Team
- Defining end to end product vision
- Build & design high-quality user documentation, case studies, and presentations that optimally communicate the benefits and differentiators to stakeholders
- Translate business needs into clear product requirements and actionable user stories
- Define functional requirements, user experience (UX), and data presentation standards
- Own product roadmaps & manage trade-offs, considering customer impact, business value, platform readiness and technical feasibility
- Make explicit prioritization decisions, balancing short-term deliverables with long term scalability
- Work closely with cross-functional teams within Cisco to deliver projects on time and within scope
- Collaborate with business and technical teams to help prioritize features for alignment with release schedules
- Prioritize product features, improvements, and bug fixes using data-driven methodologies
- Define key metrics to measure implementation performance, security efficacy, and customer satisfaction
- Serve as a domain expert for internal and external stakeholders on product capabilities and strategies
- Act as the primary liaison between business units and technical teams to capture requirements and prioritize features
- Track and analyze performance metrics ensuring scalability, reliability, and user satisfaction
- Partner closely with engineering, architecture and platform teams to design scalable solutions
- Involve in creating technical designs, Apis, schemas and system flows for the product alignment
Requirements:
- Bachelor's degree or higher in Computer Science or a related field
- 10+ years of product management experience, with a proven track record of leading enterprise/SaaS software products
- 5+ years of experience in leading product owners and Business analyst
- Experience as a Software engineer or architect
- Experience working with agile development teams and product lifecycle management tools (e.g., Jira, Aha!)
- Strong understanding of Cisco products, technologies and concepts
- Strong understanding of data technologies and concepts
- Ability to manage multiple stakeholders and priorities in a fast-paced environment
- Experience managing cross-functional teams, delivering products in high-growth environment
- Demonstrated success in partnering with large enterprise teams and navigating matrix organizations
- Hands on experience with APIs(REST/GraphQL), microservices or distributed systems, Databases (SQL/NoSQL), data modeling and Cloud Platforms(AWS, GCP, Azure)
- Familiarity with system design, scalability and performance optimization
- Ability to read code, review designs and speak engineering fluently
- Familiarity with Cisco products and solutions and scaling products in high-growth environment
- Experience in change management for new licensing experiences
- Knowledge in licensing concepts (entitlements, consumption, term, compliance, etc.)
- Experience in Persona definition and customer journey mapping
- Knowledge on Cisco Product Licensing and telemetry