Customer Success Manager

Aston Carter is a company that provides world-class corporate talent solutions to clients globally. They are seeking a Customer Success Manager to support employer hiring efforts, focusing on customer retention and facilitating successful hiring for a portfolio of clients.

Responsibilities:

• On-board new employers in the assigned portfolio, including conducting live site demos and updating on-boarding guides and documentation as needed
• Act as a consultant to inform clients about the labor landscape and assist them in developing effective sourcing strategies
• Facilitate interviews with members based on client requests
• Manage client expectations regarding hiring timelines and ensure execution within agreed timelines
• Meet with employers and hiring managers to fully understand their roles, qualifying the hiring process, and comprehending knowledge, skills, and ability requirements
• Advise and consult with employers on the recruiting process, feasibility of hires in geographic locations, as well as opportunities and challenges
• Provide data and insights on job postings as requested by employers
• Conduct monthly data and insights meetings with every employer in the assigned portfolio, translating that information into actionable items
• Send targeted outreach to graduates in select geographies and certificate programs via email campaigns
• Connect with internal and external NPO partners for support on hiring efforts, developing and implementing recruitment strategies
• Create documentation like FAQs to better support customers across all portfolios
• Document standard operating procedures to onboard additional customer success managers as the team grows
• Advise members and candidates on career pathing and skill/resume development
• Ensure employer and candidate activities are accurately tracked in the appropriate system
• Assist in various department and company-wide projects, including employer surveys, department audits, diversity projects, job enrichment/education, and department research/metrics
• Ensure recruitment practices follow HR regulatory compliance

Requirements:

• Client Engagement
• Account Management
• Recruiting
• Sourcing
• Customer Service
• HubSpot
• Minimum of 3+ years IT recruiting/search firm experience
• Minimum 3+ years working with Fortune 100/500 companies in an account management or recruiting role
• MS Office experience
• Experience with ATS/CRM systems (HubSpot preferred, but not required)
• Strong ability to build rapport with candidates and hiring managers
• Track record of executing both entry and mid-level hires
• Strong interpersonal, organizational, analytical, decision-making, negotiation, written and verbal communication skills
• Proven ability to manage a high volume of requisitions and a portfolio of clients with a sense of urgency
• Ability to prioritize workload
• Team player with a strong sense of responsibility and accountability
• Strong moral compass with the ability to tactfully deliver negative information when necessary
• Ability to use independent judgment and make decisions requiring creative, analytical, and problem-solving abilities