The HartfordRemote
Staff Software Engineer - Amazon Connect REMOTE
United States
Full-time
4 days ago
$116,000 - $174,000 USD
No H1B
Key skills
Amazon ConnectAWS servicesInfrastructure as CodeAPI integrationCI/CD pipelinesProblem-solvingCommunication skillsOrganizational skillsJavaScriptPythonJavaNode.jsAWSAmazon Web ServicesTerraformLambdaS3KinesisOAuthJWTSAMLAmazon KinesisCI/CDLeadershipCommunicationCollaboration
About this role
The Hartford is an insurance company dedicated to making a difference and helping others achieve their goals. They are seeking a highly skilled Amazon Connect Tech Lead to design, implement, and optimize cloud-based contact center solutions, ensuring scalability and reliability while enhancing customer experience.
Responsibilities:
- Lead the design and implementation of Amazon Connect solutions
- Oversee the integration of Amazon Connect with other AWS services such as Amazon Lex, AWS Lambda, Amazon S3, and Amazon Kinesis
- Provide technical guidance and mentorship to team members
- Ensure the scalability, reliability, and performance of contact center solutions
- Collaborate with stakeholders, including senior leadership, to gather requirements and deliver solutions
- Conduct code reviews and ensure adherence to best practices and coding standards
- Troubleshoot and resolve technical issues related to AWS services
- Implement security best practices to protect sensitive data
- Stay updated with the latest AWS technologies and industry trends
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 8+ years of experience in software development and cloud computing
- Extensive experience with Amazon Web Services (AWS), particularly Amazon Connect
- Strong knowledge of AWS services such as Amazon Lex, AWS Lambda, Amazon S3, and Amazon Kinesis
- Proficient in Infrastructure as Code (IaC) such as Terraform
- Experience with IBM API Connect (APIC) or heavy exposure with creating and implementing and integrating Rest & SOAP APIs
- Proven experience in leading technical projects and teams
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues
- Strong communication and collaboration skills
- AWS certification is required
- Proficiency in programming languages such as Node.js (preferably Node.js or Python, Java & JavaScript)
- Knowledge of API Security mechanisms like OAuth, SAML, JWT
- Deep understanding of cloud architecture and best practices
- Experience with CI/CD pipelines and DevOps practices
- Strong analytical and organizational skills
- Ability to work in a fast-paced, dynamic environment
- Candidates must be authorized to work in the US without company sponsorship