Human Factors Engineer

General Dynamics Information Technology is a global technology and professional services company that delivers consulting and mission services to U.S. government agencies. They are seeking a Human Factors Engineer to support the Centers for Medicare & Medicaid Services (CMS) by applying human performance principles and methodologies to design systems and products, focusing on user-centric design and enhancing the overall user experience.

Responsibilities:

• Responsible for a full lifecycle of responsive design, including: content-first design, logic flows, storyboards, personas, wireframes, low fidelity mock-ups, sitemaps, high fidelity prototypes, and UI specifications, to provide end-to-end dynamic, database driven design flows
• Working in an Agile software development environment, team with product owners, business analysts, and product development to clarify and define business requirements as they apply to the UI
• Constructing page design using prototyping tools such as Axure, Balsamiq and/or Sketch
• Crafting UX engagements, specifically in a graphical user interface (GUI) environment, that exceed customer expectations by partnering with key product stakeholders to understand and support product business goals, advocating human-centered design (HCD) industry best practices
• Analyzing available usage metrics for trends, patterns, issues, and opportunities for UX optimization
• Analyze, document and communicate system and business processes
• Facilitate and validate the development of system solutions to satisfy customer’s business needs
• Conduct software presentations and provide technical supports to existing and prospective customers
• Assist breaking down roadmaps into epics and decompose into user stories
• Working with the agile team and stakeholders to contribute to the drafting of user stories
• Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives
• Interviewing and interfacing with value streams to obtain needed business requirements
• Supporting the collection and reporting of requirements related metrics
• Providing additional support and guidance to clients during the implementation phase, to include development of training resources
• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes

Requirements:

• Bachelor's degree and at least 5 years of relevant hands-on experience
• User Experience (UX) and User Interface (UI) Design experience, for dynamic, database or bootstrap driven web sites, mobile devices or content management systems
• Experience creating and maintaining style guides and/or design system components
• Experience using Axure to design wireframes and low, mid and high-fidelity prototypes. Experience with Balsamiq, Photoshop, and/or Sketch will also be considered, but preference given to Axure experience and Axure library creation
• Experience developing user personas
• Experience creating journey maps and documenting user journeys
• Exposure to planning and conducting user research, usability testing and design validation
• Understanding of human-centered design (HCD) patterns and best practices
• Working knowledge of Government regulations, including Section 508 compliance and accessibility
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three (3) out of the last five (5) years
• Master's degree
• Salesforce Strategy Designer and/or Salesforce User Experience (UX) Designer certification(s)
• Salesforce experience
• Familiarity with developing standards-compliant front-end code for websites, web applications, and mobile solutions using HTML, CSS and JavaScript driven framework, such as Angular or React
• Familiarity with web design and front-end development using HTML, XHTML, CSS, Java Scripts and jQuery
• Experience with the Centers for Medicare and Medicaid Services (CMS)
• Exceptional written communication and presentation skills including the ability to engage different stakeholders in developing and implementing designs
• Strong analytical and problem-solving capabilities
• Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority