Jr. Applications Support Engineer

General Dynamics Information Technology is seeking a motivated Jr. Applications Support Engineer to provide operational and technical support for enterprise business applications used by functional departments across the organization. This role involves troubleshooting application issues, managing service requests, and collaborating with various stakeholders to ensure reliable performance and user satisfaction.

Responsibilities:

• Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem)
• Investigate and resolve incidents, defects, and performance issues
• Support integrations, user access, and configuration changes
• Coordinate with vendors and cross-functional teams
• Monitor system availability and respond to alerts
• Maintain operations documentation and knowledge base articles
• Assist with testing, deployments, and release activities
• Critical problem solving and troubleshooting for application, integration and access issues
• Deliver excellent customer service to business users

Requirements:

• Bachelor's degree required
• 2+ years of experience in application support, production support, or systems support roles
• Hands-on experience supporting SaaS applications and on-premises enterprise business applications
• Strong troubleshooting skills across applications, infrastructure and cloud service layers
• Understanding of application architectures, including client/server and web-based systems
• Experience with Single Sign-On (SSO) technologies (e.g., Okta, Entra, etc.) and integrations
• Experience with application integrations including secure FTP and APIs
• Familiarity with SaaS platforms, cloud-hosted applications and native cloud services
• Strong understanding of incident, problem, and change management processes
• Ability to work with business users, vendors, and internal technical teams
• Strong documentation, communication, issue resolution and customer service skills
• Experience working in regulated or enterprise environments
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
• Ability to participate in on-call rotations and provide after-hours support when required
• Preferred experience: ERP systems/integration platforms/scripting or automation
• Understanding of DevOps or CI/CD processes
• Familiarity with batch jobs, scheduled processes, and data feeds
• Experience with ITSM ticketing systems (ServiceNow, Jira, etc.)