Key skills
Product ManagementSalesforceCustomer Support PlatformsData-driven Problem SolvingUser Experience AdvocacyCommunication
About this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, and they are seeking a Principal Product Manager, Enterprise Systems to support their Care and Onboarding teams. This role involves transforming business processes using technology, acting as an interface between functional teams and engineering, while driving strategy for scalable processes to support growth.
Responsibilities:
- Interface daily with stakeholders and engineering partners, bridging the gap between the business value and technical support systems
- Own and deliver outcomes for high-impact strategic initiatives, from design to measured results
- Partner with engineering teams and end users to ensure designs meet requirements and provide scalable solutions with a focus on user experience and speed to delivery
- Deeply understand timelines and options utilizing both technical dependencies and near term business goals based on your intimate understanding of the outcome
- Organize ambiguous ideas and targets into detailed functional requirements, providing point of view feedback on prioritization and criticality based on deep business understanding
- Navigate the complexity of fast moving processes, recognize and advocate for best practices that will serve us long term over easy solutions to individual problems
- Own a product roadmap and effectively work with business stakeholders to refine priorities and communicate status
Requirements:
- 8+ years of Product Management experience, ideally in a systems or technical scope
- Experience with Salesforce and platform integration is required
- Highly experienced enabling customer support and onboarding system improvements/initiatives
- Strong advocate for simplicity and user experience
- Demonstrated experience of solving complex problems using a data-driven approach
- Excellent communication skills and ability to translate business and technical languages
- Experience with customer support platforms (Salesforce Service Cloud, Amazon Connect, etc)