Customer Service Representative-VSP-Remote

NEOGOV is part of the State of Colorado's Department of Revenue, which aims to assist Coloradans with navigating government complexities. The role involves providing customer service in the Vehicle Services Program, where the representative will handle inquiries related to vehicle titles and registrations, ensuring compliance and offering support to the public and authorized agents.

Responsibilities:

• Offers knowledge and guidance to counties and the general public with title and registration questions via phone, online chat or written communication
• Analyzes and evaluates application documents for compliance with Colorado Revised Statutes, federal law, Colorado Code of Regulations and administrative procedures
• Ensures proper processing and modifying of applications and issuance of titles
• Informs and advises government agencies, dealers and the general public of the requirements to apply for a Colorado Title, including motor vehicle record searches and other duties as assigned
• Provide callers with guidance related to website questions and technical support
• This position works with a team of Contact Center Representatives

Requirements:

• Two (2) years of relevant experience in Customer Service and/or Contact Center or Call Center work experience
• Experience providing exceptional customer service in a contact center and/or online; interfacing with a variety of people from many levels within an organization and community
• Data Entry including entering information into a program or database (appointments, contact information, customer records)
• Regular, daily work responsibilities utilizing software including but not limited to E-Mail, Microsoft Office and Google Suite programs
• Regular, daily work responsibilities utilizing computer systems such as scanners, printers, copiers, fax machines and other technologies
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
• A combination of related education in Business Administration, Accounting, Public Administration, Political Science, Communications, or similar field and/or relevant experience in Customer Service and/or Contact Center work experience or similar field equal to two (2) years
• State experience in a regulatory customer service role
• Written and verbal communications skills
• Excellent Customer service skills
• Strong analytical skills
• Well-Developed organization & time management skills
• High Level of accuracy and attention to detail
• Experience working on a team
• Familiarity or experience with Google Suite
• Contact Center experience
• Prior experience and comfortability working and training in a remote setting