Enterprise Customer Success Manager (Southeast)

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. As an Enterprise Customer Success Manager, you will partner with large school districts to design strategic implementations that drive meaningful student outcomes.

Responsibilities:

• Lead districtwide implementation strategy by designing thoughtful, data informed plans that drive measurable success
• Build strong partnerships with cabinet level district leaders, principals, and educators—earning trust as a strategic advisor and subject matter expert
• Guide program adoption by empowering district teams, strengthening implementation fidelity, and aligning Edmentum solutions with local priorities
• Monitor usage and student performance data to uncover insights and make strategic recommendations that accelerate outcomes
• Partner closely with Sales, Product, and Service teams to support retention, expansion, and customer health
• Ensure internal documentation is complete, accurate, and actionable so all partners have a clear picture of district progress and needs

Requirements:

• 7+ years of experience leading EdTech or instructional program implementations at district scale
• 3+ years of experience supporting SaaS based K–12 solutions
• Deeply knowledgeable about curriculum, instruction, state accountability systems, and instructional practice trends
• Experienced in engaging and influencing superintendents, cabinet level leaders, and principals
• Skilled at analyzing district level data and turning insights into actionable recommendations
• Strong communication skills that adapt effectively to educators, administrators, and internal teams
• Track record of leading through ambiguity, maintaining focus, and driving results
• Highly organized, detail oriented, and comfortable managing multiple complex initiatives simultaneously
• Collaborative and proactive, consistently building strong relationships across teams
• Strong problem-solving skills and the confidence to address implementation missteps directly and constructively
• Able to travel up to 65% as needed
• Willing to take on evolving responsibilities based on business needs