Principal Engineer, Center of Excellence

Zscaler is a pioneer and global leader in zero trust security, seeking a Principal Engineer for their Engineering Center of Excellence. In this role, you will provide technical leadership to customer teams, develop training materials, and identify product supportability gaps to enhance troubleshooting efficiency.

Responsibilities:

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Requirements:

• 8+ years of support and networking experience as an SME specializing primarily in SD-WAN and Cloud Connector Technologies
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience advising leadership at the Director level and above on technical strategy and voice of the customer
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency
• Bachelor's degree in computer science, computer engineering, or equivalent advanced industry experience/certifications
• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts