Customer Service Representative (Vietnamese / English)

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. As a Customer Support Representative, you will collaborate with core team members to navigate customers' needs and deliver optimal results while building strong relationships and practicing customer advocacy.

Responsibilities:

• Working shift in between 8 am to 8 pm CST (40 hours per week)
• Inbound & outbound calls
• Bilingual in English and Vietnamese

Requirements:

• Vietnamese language proficiency is a must
• High school diploma or equivalent
• 1+ year of customer service experience in a fast-paced environment
• Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
• Positive and helpful attitude
• Exceptional interpersonal skills and conflict resolution ability
• Ability to work independently and/or with a team
• Basic computer skills: proven ability to navigate multiple windows/tabs, copy/paste, and accurately type 35 words per minute
• Flexible with the ability to adapt to changes in business, strategy, and technology
• Ability to empathize with the customer and/or customer's guardian
• Must be able to work with geographically and culturally diverse populations and personalities
• Prior overnight and 3rd shift work experience