Product Manager

Hudu is a fast-growing SaaS platform built exclusively for IT professionals and Managed Service Providers (MSPs). They are seeking a Product Manager to own the full lifecycle of features in a fast-paced, customer-driven environment, driving the vision, strategy, and execution for features that empower IT professionals.

Responsibilities:

• Defining Product Vision and Strategy: Shape the product vision for Hudu's core areas (e.g., asset management, password vaults, knowledge bases, processes, integrations with PSAs/RMMs like ConnectWise, HaloPSA, NinjaOne)
• Customer and Market Research: Engage directly with MSPs, IT teams, and users through interviews, feedback analysis, community forums, and support data to uncover pain points in IT documentation and operations
• Roadmap Planning and Prioritization: Build and maintain a prioritized roadmap, balancing quick wins (e.g., new integrations) with long-term innovations, informed by customer upvotes and usage metrics
• Requirements and Feature Definition: Write clear user stories, specs, and PRDs for features like custom asset layouts, secure password management, workflow automation, or mobile/browser extensions
• Cross-Functional Collaboration: Partner closely with engineering, design, support, sales, and marketing teams to guide development, resolve issues, and ensure seamless launches
• Development Oversight and Launch: Support sprint planning, backlog grooming, QA, and coordinate releases with go-to-market activities (e.g., feature announcements, demos, changelog updates)
• Performance Analysis and Iteration: Monitor key SaaS metrics (e.g., adoption, retention, churn, feature usage via analytics), gather post-launch feedback, and iterate rapidly
• Stakeholder Management: Communicate roadmaps, progress, and insights to leadership and the team; contribute to customer-facing content like release notes, blogs, and demos

Requirements:

• Bachelor's degree in business, engineering, computer science, or a related field
• 3–7+ years in product management, or related roles (e.g., engineering, marketing, UX)
• Technical background in IT infrastructure, networking, or security; experience with APIs/integrations; passion for simplifying complex workflows
• Experience working in early-stage or high growth startup environments
• Familiarity with tools like Jira, Linear, Figma, Google Analytics, and Canny
• Experience in Ruby and Ruby on Rails, PostgreSQL (or similar), Vue/React and JavaScript
• Advanced experience in Dockerized environments
• Must possess fluent ability to communicate in English in oral and written format
• Proficient in Git for version control
• Collaborative and communicative with a focus on teamwork and problem-solving
• Excellent time management skills with the ability to multi-task, prioritize, and meet deadlines effectively
• Strong communication and leadership skills