Partner & Value Engineering Operations Manager

Iterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. The Partner & Value Engineering Operations Manager will serve as the operational backbone of the Indirect Sales channel, partnering closely with various teams to build scalable engines that quantify business impact and accelerate partner-led revenue.

Responsibilities:

• Design and optimize the end-to-end partner lifecycle, from onboarding and deal registration to attribution and incentive payouts
• Partner with the Value Engineering team to adapt enterprise ROI tools and business case templates specifically for partner-led and co-sell motions
• Establish clear Rules of Engagement (RoE) between direct sales, Value Engineering, and Partners to minimize conflict and maximize co-selling efficiency
• Partner with Revenue Analytics to build comprehensive dashboards providing visibility into ecosystem health, partner-influenced ROI, and realized customer value
• Serve as the primary architect for partner data integrity, ensuring accurate attribution of "Value-Added" activities within the CRM
• Conduct regular "Value Gap" analyses to identify which partner segments are driving high-margin, value-based growth versus those competing solely on price
• Streamline the lead process, ensuring business cases and value assets are tracked from the initial partner lead through to the final closed deal
• Collaborate with Partner Finance and Deal Desk to manage partner commission structures, tiered incentives, and value-based performance bonuses
• Act as a thought leader within RevOps to ensure the "Partner Voice" and "Value Motion" are represented in annual planning and territory design
• Enable partners and Partner Managers on how to utilize Value Engineering assets to increase deal size and win rates
• Lead cross-functional projects to improve the partner experience, making it easier for external stakeholders to deliver value-based outcomes to our joint customers

Requirements:

• 5+ years of experience in Partner Operations, Value Engineering, or Revenue Operations within a high-growth SaaS environment
• Expertise in the Partner Lifecycle: Deep understanding of referral, reseller, and co-sell motions, as well as value-selling methodologies
• Technical Proficiency: Advanced Salesforce (SFDC) skills and experience managing partner ecosystems and ROI calculators
• Analytical Rigor: Strong ability to translate complex financial data into clear, actionable narratives for partner and executive audiences
• Stakeholder Management: Proven track record of aligning Sales, Value Engineering, Finance, and Partnership teams
• Experience building or scaling a Partner Program from scratch
• Background in financial modeling, specifically around channel margins and business case development
• Comfort working in a fast-paced environment where you must balance strategic design with tactical execution