EIT Engineering Team Lead

BlueCross BlueShield of Tennessee is seeking an experienced EIT Engineering Team Lead to oversee the reliability, stability, and performance of their enterprise intelligence automation ecosystem. In this role, you will lead a team providing operational support for automation processes, ensuring rapid incident resolution and driving continuous improvement across the automation landscape.

Responsibilities:

• Manages the day-to-day operations of a team with a focus on the maintenance and development of systems and supervising system modifications
• Assigns, monitors, and reviews progress and accuracy of work. Provides staff management oversight including hiring, promoting, or making recommendations for staff. Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff
• Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team
• Ensures adherence to policies, plans, objectives, budgets and staffing allocations
• Manages and tracks team-level project details and serves as the technical subject matter expert and provides leadership during periods of transition
• Employees may be required to participate in a weekly on-call rotation

Requirements:

• Hands‑on experience with RPA platform tools
• Familiarity with ITSM tools such as ServiceNow, Jira, or Cherwell
• Strong analytical, communication, and leadership skills
• Bachelor's Degree in a Computer Sciences related field or equivalent work experience
• 5 year - Experience with information technology concepts, application development and/or enterprise system maintenance methodology, terminology, and standards required
• 5 years – Systems maintenance and/or programming experience required
• 3 year - Expert working knowledge of at least one programming language and/or one enterprise system in use at BCBST
• Knowledge of information technology concepts, methodology, terminology, and standards
• Proven Skill to develop and/or maintain an enterprise IT system
• Subject Matter Expertise (SME) in one or more enterprise IT systems
• Strong interpersonal and organizational skills
• Microsoft Office and email skills are required
• Adaptive to high pace and changing environment
• Must be able to communicate effectively with both technical and non-technical co-workers
• Must be willing to adjust schedule to plan and perform maintenance and upgrades outside of business hours and be part of an on-call rotation
• Experience leading IT production support teams or IT operations teams
• RPA UiPath experience
• Agile Team Coach, Scrum Master, or Product Owner experience
• Intelligence automation experience
• Knowledge of Azure DevOps (ADO)