Lead Account Solution Engineer - Public Sector

Salesforce is the #1 AI CRM, where innovation and customer success are at the forefront. The Lead Account Solution Engineer for the Public Sector will collaborate with various teams to develop solutions that enhance customer engagement and drive digital transformation, acting as a trusted advisor throughout the customer lifecycle.

Responsibilities:

• Coordinate and lead the entire solution cycle through close collaboration with other teams
• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges
• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions
• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
• Attain quarterly and annual objectives assigned by management
• Respond efficiently to RFPs
• Lead the technical side of the sales cycle
• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives

Requirements:

• Experience in CRM, Artificial Intelligence, public sector, and digital transformation
• Strong desire to demonstrate technical and/or sales skills
• Ability to solicit business requirements
• Develop a technical sales strategy
• Configure and successfully demonstrate solutions that address business requirements and provide business value
• Coordinate and lead the entire solution cycle through close collaboration with other teams
• Understand the customer's needs and establish Salesforce's product as the best solution
• Convey a deep understanding of the client's industry and technology as it pertains to Salesforce's solutions
• Develop and deliver innovative custom solutions
• Build and present customized demos of Salesforce products to key decision-makers
• Participate in all appropriate product, sales, and procedural training and certifications
• Attain quarterly and annual objectives assigned by management
• Respond efficiently to RFPs
• Lead the technical side of the sales cycle
• Have a strong curiosity about growing your career and participating in internal training programs and mentorship initiatives
• 5+ years combined experience working with Salesforce and/or other CRM solutions
• 3+ years of solution engineering, consultancy, delivery, or customer success for an enterprise software solution organization
• 2+ years working with Public Sector agencies
• Salesforce, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts
• Proven oral, written, presentation, and interpersonal communication and relationship skills
• Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers
• Proven time management skills in a dynamic team environment
• Ability to work individually and as part of a team to tackle problems in dynamic, energizing environments
• Inquisitive, practical, and passionate about technology and sharing knowledge
• Loves to be the first to know something and to understand why and how things happen
• Good at searching out information, experimenting, and tackling puzzles
• Good at explaining ideas and finding ways to keep people's attention
• Willing and able to travel occasionally
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience, etc.)
• Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud, Platform App Builder) and consulting experience are strongly recommended