Business Systems Analyst, GTM Systems

Fleetio is a modern software platform that helps organizations manage their fleet operations. They are seeking a Business Systems Analyst, GTM Systems to support the execution and delivery of GTM systems initiatives, acting as a liaison between various teams to translate business needs into system requirements.

Responsibilities:

• Partner with Sales, Marketing, Customer Success, Partners, and RevOps to intake, analyze, and prioritize business requests related to GTM systems
• Lead requirements-gathering sessions and working meetings to understand workflows, pain points, and desired outcomes
• Translate business needs into clear user stories, functional requirements, and system specifications for the GTM Systems team
• Document current-state and future-state processes, helping identify opportunities for improvement and scalability
• Collaborate with the GTM Systems team to break work into sprints, milestones, and deliverables
• Help manage and maintain the GTM systems backlog in partnership with the Director of GTM Systems
• Coordinate timelines across development, testing, and deployment to ensure predictable delivery
• Track progress, surface risks or blockers, and help keep stakeholders aligned on expectations
• Coordinate and support User Acceptance Testing (UAT), ensuring solutions meet documented requirements
• Facilitate smooth adoption of system changes by partnering with stakeholders and Enablement
• Help identify adoption risks and support mitigation efforts through documentation, communication, and training support
• Support operational continuity across GTM tools (e.g., Salesforce and related platforms), including basic troubleshooting, workflow updates, and permissions support
• Assist with maintaining SLAs and providing coverage during high-volume or critical periods
• Identify recurring issues or inefficiencies and partner with GTM Systems leadership on improvement opportunities
• Create and maintain clear documentation including process flows, system diagrams, and data definitions
• Capture and share knowledge to reduce onboarding friction and improve team efficiency
• Ensure changes and decisions are documented and accessible to relevant stakeholders

Requirements:

• Experience in business systems analysis, requirements gathering, and translating business needs into technical deliverables
• Hands-on experience working with Salesforce and adjacent GTM tools (e.g., Outreach, Gong, Marketo, Clay, 6sense, Workato)
• Familiarity with Agile or sprint-based delivery and cross-functional project coordination
• Strong communication skills and comfort working with both business stakeholders and technical teams
• A detail-oriented, systems-minded approach with an interest in process improvement and operational excellence
• Ability to operate effectively in a fast-paced environment with changing priorities, while maintaining organization and follow-through