Software Engineer Senior Manager

Allstate is a company dedicated to protecting families and their belongings from life's uncertainties. The Sr. Engineering Manager will lead critical groups, architect digital products, and ensure alignment across the organization while managing application success and KPIs.

Responsibilities:

• Partner with product teams to improve service reliability and user experience
• Ensure adequate coverage for incident response through effective on-call management
• Respond to incidents, conduct thorough post-mortems, and implement preventive measures to avoid future issues
• Drive automation to reduce toil and improve delivery quality
• Mentor engineers on technology and effective SRE practices
• Create strategic plans to grow Site Reliability practice
• Provide coaching and mentorship for a global team

Requirements:

• Disciplined approach to maintaining and enforcing engineering best practices
• Proven experience proactively improving availability while reducing MTTR
• Significant experience providing front-line support for critical issues
• Experience supporting enterprise platforms such as Apigee, Kafka, and/or TIBCO
• Experience using observability tools such as DataDog to create dashboards and find the source of issues
• Technical background in distributed computing, hybrid cloud, and infrastructure support
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• Able to effectively communicate with all levels of the organization
• Detail oriented, self-organized, and capable of simultaneously tracking multiple issues of varying complexity
• API Gateway
• Business
• Communication
• IT Problem Solving
• Middleware
• Middleware Administration
• People Management
• Problem Solving
• Software Management
• Software Team Management
• Team Management
• Technological Knowledge
• 10 or more years of experience (Preferred)