Tier III DevOps Engineer

Encora10 is looking for a Tier III DevOps Engineer to ensure the reliability, scalability, and performance of custom platforms built on AWS infrastructure and Kubernetes containers. The role involves resolving Tier 3 issues, collaborating with engineering teams for new releases, and improving platform stability and customer experience.

Responsibilities:

• Troubleshoot and resolve Tier 3 platform issues on AWS-based custom applications
• Work closely with engineering teams to prepare Operations for new releases and feature enhancements
• Identify recurring issues and develop automated solutions or process improvements
• Implement strategies to enhance platform reliability, scalability, and performance
• Monitor system health and proactively address potential risks
• Collaborate with internal stakeholders to improve customer experience and product robustness
• Participate in incident response, root cause analysis, and post-mortem reviews
• Contribute to documentation, runbooks, and operational readiness plans

Requirements:

• Hands-on experience with AWS cloud infrastructure and services
• Strong knowledge of Kubernetes and container orchestration
• Proficiency in Python or Go for scripting and automation
• Experience in platform support, troubleshooting, and performance optimization
• Familiarity with CI/CD pipelines, monitoring tools, and observability practices
• Strong problem-solving skills and an engineering mindset
• Familiarity with Observability stack (Open Source) PLGJ Prometheus + Loki + Grafana + Jaeger
• Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation
• Knowledge of microservices architecture and distributed systems
• Exposure to DevOps practices and SRE principles
• AWS certifications (Solutions Architect, SysOps, or DevOps Engineer) are a plus