Service Now Engineer

Leidos is pursuing the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a Service Now Engineer supporting AWS, Azure, Google, and Oracle clouds. This role involves modernizing a multi-cloud environment in support of critical missions, focusing on system resiliency, security, and cost effectiveness.

Responsibilities:

• Install ServiceNow product/modules
• Lead initiative to integrate commercial software into ServiceNow
• Design/configure/develop/integrate product/modules to meet business needs
• Implementation of self-service catalog on ServiceNow
• Create, maintain and enhance Dashboards and reporting, including scheduled reports
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
• Assist with creation and cataloging of business process flows
• Document and track vendor software roadmaps for software and patch version updates, and unit test their software and perform code reviews

Requirements:

• Bachelors and 8+ years or more of experience; Masters and 6+ years or more of experience. Additional experience may be accepted in lieu of degree
• Active Secret Security clearance required
• US citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2)
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to work in a fast-paced, mission-driven environment
• Strong documentation, communication, and cross-functional collaboration skills
• Familiarity with DevSecOps principles and practices
• Familiarity with Agile methodologies such as Scrum and/or Kanban
• Excellent customer service skills, with experience working in a customer-facing position
• Experience with ServiceNow implementations
• Experience with USAF Cloud One or Platform 1
• Cloud certifications in AWS, Azure, Google, or Oracle clouds
• ServiceNow certification(s)